Neurozone® Terms of Service
General Terms and Conditions
- Neurozone® Working Hours: Neurozone® support is available Monday to Thursday from 08:00 to 16:00 (South African Standard Time) and Fridays from 08:00 to 12:00. Support is not available after hours, on weekends, or on South African public holidays unless otherwise agreed in writing.
- Technical Support: If you experience any technical issues with a Neurozone® product or service, please submit a support request via the designated Neurozone® support channel or email support@neurozone.com.
- Software Maintenance: Neurozone® will use reasonable efforts to maintain the availability and functionality of its software and services during the term of this Agreement. Neurozone® may, at its discretion, update, modify, enhance, or discontinue features, products, or services from time to time.
- Authorised Use: Access to the Services is limited to the Client and authorised users approved by the Client. The Client is responsible for maintaining the confidentiality of usernames, passwords, and other access credentials and must take reasonable steps to prevent unauthorised access.
- Responsibility: Each Party is responsible for its own acts and omissions, including those of its employees, contractors, agents, and representatives acting on its behalf.
- Technical Requirements: Unless otherwise agreed in writing, the Client is responsible for obtaining, maintaining, and securing all hardware, software, internet connectivity, and related systems required to access and use the Services.
- Intellectual Property: All Intellectual Property Rights relating to Neurozone® software, assessments, reports, content, methodologies, trademarks, and services remain the exclusive property of Neurozone® or its licensors. Both Parties agree to comply with applicable intellectual property laws and shall not knowingly infringe the Intellectual Property Rights of the other Party or any third party.
- Processing of Personal Information: Neurozone® and its Clients are each responsible for complying with their respective obligations under applicable laws governing Personal Information.
- Privacy, GDPR and POPIA: Neurozone is committed to protecting your privacy and complying with applicable data protection and privacy laws. Please refer to our Privacy Policy and Data Protection Statement.
- Service Availability: Neurozone® will use reasonable efforts to make the Services available at all times but does not guarantee uninterrupted or error-free access. Scheduled maintenance, updates, technical issues, or events beyond Neurozone®'s reasonable control may temporarily affect availability.
- Terms of service per product: Neurozone® reserves the right to change and update the Terms of service for its product suite at any time. The following terms apply to each product:
Terms of Service per Product
1. Neurozone® Personal Assessment
-
Assessment licenses are allocated to a specific individual and may not be transferred once the assessment invitation has been issued.
-
Unused assessment licenses are non-refundable unless otherwise agreed in writing.
-
The Client is responsible for providing accurate participant information, including names and email addresses.
-
The Client is responsible for informing participants that they may receive communications from Neurozone® relating to their assessment.
-
Participants are responsible for completing the assessment within the period specified by the Client or Neurozone®.
-
The Neurozone® Personal Assessment is completed online and requires a compatible device and internet connection. Participants are responsible for ensuring they meet the minimum technical requirements to access and complete the assessment.
-
Assessment reports are generated automatically upon completion of the assessment and are delivered in accordance with the reporting option selected by the Client.
2. High Performance Journey
-
Access to the High Performance Journey is allocated to a specific participant and may not be transferred without the prior written consent of Neurozone®.
-
The High Performance Journey is delivered online and requires a compatible device and internet connection.
-
Participants are responsible for completing activities, learning content, and assessments within the recommended timeframes.
-
Neurozone® reserves the right to update, modify, replace, or discontinue content, features, or components of the High Performance Journey at its discretion.
-
Access periods, where applicable, will be communicated at the time of purchase. Expired access periods may not be reinstated without additional fees.
3. The Neurozone® Analytic Report
-
The client is responsible for ensuring all participants that form part of the data collection process complete the necessary assessments in the timeframe as per the agreement.
-
Neurozone® reserves the right to proceed with report finalization without individuals who have not completed the assessments within the agreed upon timeframe.
-
Neurozone® reserves the right to impose a penalty should the client extend the initial agreed-upon reporting delivery period.
Neurozone® Data Sharing and Ownership
Ownership of Intellectual Property
All Neurozone® methodologies, models, calculations, scoring systems, processes, algorithms, reports, and related intellectual property remain the exclusive property of Neurozone® and its licensors.
Ownership of Participant Data
Raw assessment responses and item-level data remain the property of the originating individual or data subject, subject to applicable privacy and data protection laws.
Assessment Results and Reports
Neurozone® may provide assessment results, reports, summaries, analytics, or other calculated outputs to the Client in accordance with the agreed service. Such reports and outputs are licensed for the Client's internal use and may only be used for their original intended purpose unless otherwise agreed in writing.
Data Sharing
Neurozone® reserves the right, at its sole discretion, to determine what information, reports, analytics, or data outputs may be shared with a Client and in what format. Any information provided by Neurozone® remains subject to these Terms and any applicable written agreement between the Parties.
The Client assumes full responsibility for the lawful, ethical, and appropriate use of any information, reports, or data supplied by Neurozone®.
Restricted Data
Neurozone® reserves the right to withhold certain categories of data where sharing may be restricted by law, ethical requirements, licensing conditions, privacy obligations, research agreements, or professional standards.
Additional Data Requests
Neurozone® reserves the right to charge additional fees for the extraction, preparation, analysis, compilation, formatting, or transfer of data beyond the standard scope of the agreed services.
Prevent burnout
Build resilience
Unlock high performance
